Contact Us

Get In Touch With Us
Have any questions about products, orders, shipping, customization, or after-sales service? We are always here to help! Feel free to contact us via the following methods, and we will reply to your inquiry within 24 working hours.
Our Contact Information
Trade Name: CHARLIE SPARKS
Phone Number: +64 21 482 719
Email Address: support@charhub.shop
Physical Address: 65 College Street, Awapuni, Palmerston North 4412, New Zealand
Service Instructions
1. Order & Product Consultation: If you want to know seafood product details, stock, wholesale prices, and delivery cycles, please send us an email or call directly.
2. After-Sales Support: For order tracking, product after-sales problems, and return & exchange needs, please prioritize contacting our email support for efficient processing.
3. Cooperation Inquiry: We welcome global distributors, retailers and catering partners to carry out long-term cooperative negotiations with us.
Working Hours: Monday - Friday (New Zealand Local Time), Official Holidays Closed

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.